Orders

Parcel tracking

Use the parcel shipping number sent by email or present on your order status page to track your parcel in details

Every carrierOne number, end to end

Dispatch to doorUpdated as it moves

24/7Support if it stalls

Follow your parcel

Tracking is handled by Parcels App, which follows the parcel across every carrier that touches it, including the local one that makes the final delivery.

If something is wrong

Help centre

Answers on orders, delivery, the ring and the app.

Contact us

Tell us your order number and we will chase the carrier.

Warranty and returns

What is covered, and the 14-day returns guarantee.